Returns and Exchanges

RETURN POLICY 

Get Store Credit for Returns - Shop with Confidence!

We offer a 14 day return policy issued by store credit that never expires.

Ensure that all items have the original tags attached and are returned in new condition. This means they must be unworn, unwashed, free from odor, stains, and pet hair in order to qualify for store credit.

Our office hours are 10am – 6pm Mon – Fri and 10am - 5pm CST. 

ALL MESSAGES AND CALLS received outside of those hours will be responded to during the following business day.

Cancellation Policy | Can I cancel or change my order?

Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.

Time Frame: Items must be received back to our shop no later than 14 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.

Dresses, Homecoming Court (includes gloves & hats) Formals, Prom Items are FINAL SALE. 

Items purchased using a promo code, during a sale, or discounted in any way from the original price will not be accepted as returns.
Seasonal items are eligible for store credit within 7 days. If there's a new promotional price, that will be the amount credited.

Refund Type: Store credit will be issued to the customer account. Credit does not expire. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

All items must be returned in NEW condition.  This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. 

Exceptions: Items discounted or purchased during a promotion/sale, accessories, including earrings, undergarments (bandeaus, bralettes, camis, etc) Dresses, homecoming court suits & accessories (includes gloves & hats) formal dresses, prom, & homecoming are FINAL SALE.  

Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 2 days of receiving your order.

 

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